Privacy Policy

Effective Date: 2 July 2026

Welcome to Costa Living Guide

We are committed to protecting your privacy and handling your personal information fairly, securely and transparently. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us.

1. Who We Are

Costa Living Guide

Website: https://costalivingguide.com

Email: hello@costalivingguide.com

Costa Living Guide is an online guide connecting residents, property buyers, visitors and people relocating to the Costa Blanca with trusted local businesses and professional service providers.

2. Information We Collect

We may collect the following information:

Contact Information

• Name

• Email address

• Telephone number

• WhatsApp number

Enquiry Information

When you complete an enquiry form, we may collect information such as:

• Type of service required

• Property requirements

• Preferred locations

• Budget (where provided)

• Timeframe

• Any additional information you choose to provide

Technical Information

We may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on our website

• Cookies and analytics data
  

3. How We Use Your Information

We use your information to:

• Respond to your enquiries

• Connect you with suitable local businesses or professionals

• Provide information you have requested

• Improve our website and services

• Analyse website usage

• Prevent fraud or misuse

• Comply with legal obligations

4. Sharing Your Information

Where you request assistance through Costa Living Guide, you agree that we may share your enquiry with one or more carefully selected partner businesses that are relevant to your request.

For example, if you request:

• An estate agent

• A lawyer

• A mortgage broker

• A builder

• A plumber

• A healthcare provider

• Any other listed service

your enquiry may be passed to one or more suitable partner businesses so they can contact you directly regarding your request.

We do not sell your personal information to unrelated third parties.

We only share information that is reasonably necessary for the partner business to respond to your enquiry.

5. Property Enquiries

If you submit a property buying or selling enquiry, Costa Living Guide may introduce your enquiry to one or more selected estate agency partners that we believe are suitable for your requirements.

By submitting a property enquiry, you consent to being contacted by those selected estate agency partners regarding your request.

6. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:

• Your consent

• Performance of a requested service

• Our legitimate interests in operating and improving Costa Living Guide

• Compliance with legal obligations

7. Cookies

Our website may use cookies to:

• Improve website performance

• Remember your preferences

• Measure website traffic

• Improve user experience

Where required by law, you will be asked to consent to non-essential cookies.

You can change your cookie preferences through your browser settings.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

However, no internet transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Respond to your enquiry

• Provide our services

• Meet legal obligations

• Resolve disputes

• Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Withdraw consent

• Request a copy of your personal data

• Lodge a complaint with your data protection authority

To exercise any of these rights, please contact:

hello@costalivingguide.com

11. Third-Party Websites

Our website contains links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

12. Marketing Communications

We will only send marketing communications where you have requested them or where permitted by law.

You may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

13. Children's Privacy

Costa Living Guide is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Costa Living Guide

Email: hello@costalivingguide.com

Website: https://costalivingguide.com